Delivery Information

Delivery information and payment

Products purchased on our e-commerce website are delivered by courier/dispatch service to all customers within the Greater Accra Region. The cost of dispatch is paid by the customer when the products are delivered to them. Dispatch costs may vary according to geographical locations. Customers who live outside the greater Accra area may still order products from us. We can arrange delivery and we recommend that customers contact us in advance of making orders to discuss delivery arrangements.

Delivery Options

When will my order arrive?

We recommend customers provide us with a mobile phone number which the courier/dispatch service may send you a SMS text message on, or telephone you on the day that your delivery is due. If customers provide us with an email address, Red Triangle Stationery will send a shipping confirmation email advising on which courier service has been allocated to your delivery.

What time will my order arrive?

Couriers/dispatch services will deliver all orders usually between 8:00 am and 8:00 pm. If you provide us with a contact telephone number the courier/dispatch service will send you an SMS text message or telephone you on the day of delivery or provide a time window.

Delayed orders

Our delivery commitment is subject to the product(s) that you ordered is in stock and us taking successful payment. If we cannot ship to you right away, we will be in touch and advise you. There may, unfortunately, be times when our courier/dispatch service is unable to deliver your package on time due to factors that are out of our control, for example, due to extremely bad weather or a broken-down vehicle. We can only apologise for this and for any inconvenience caused, and we will keep you informed of the progress of your delivery.

What happens if I am out and my delivery arrives?

If no one is available to accept delivery at the specified delivery address, the package may be returned to Red Triangle Stationery Limited or the dispatch depot and a message sent to the customer to arrange redelivery of the order. Look out for email and text messages from the courier and/or Red Triangle Stationery Limited informing you of redelivery a date. Customers will be charged for any missed deliveries.

Collection of order in our store

Customers can collect orders from our store. An email or telephone call will be made to the customer informing them when their order is ready for collection. Orders will be held in our store for 14 days and if not collected it may be returned to our warehouse and a refund will be processed in accordance with our returns policy.

When collecting an order in store, to protect you against fraud, please bring the following items with you:

• ·        Proof of Purchase – a printout or electronic evidence of your order confirmation, confirmation email or Invoice or a payment processed receipt.

International deliveries/orders

We are unable to process orders for international delivery via the website at this time.